Shipping Policy

Where we ship

We ship across India, to any pin code a courier will carry the parcel to. Orders are dispatched from Ahmedabad, Gujarat.

At checkout, enter your pin code exactly as it appears in your postal address, and give us a phone number that will be answered during the day. If it turns out we cannot get a parcel to your address, we will contact you and refund the full amount you paid. If you would rather check before ordering, write to care@beyondwash.in or call +91 95377 66696.

Dispatch times

Orders are usually packed and handed to the courier on the next working day. We do not pack on Sundays or public holidays, so an order placed over a long weekend leaves once the week starts again.

You will receive a dispatch confirmation by email or SMS once the parcel leaves our facility. That message carries the courier name and the tracking number.

During festive weeks and heavy monsoon spells, dispatch can take longer than usual. We would rather tell you that upfront than promise a date the courier cannot keep.

Delivery estimates

Delivery times vary by pin code, and the courier carrying your parcel is far better placed to estimate them than we are. Your dispatch confirmation carries the courier's own estimate for your address, and the tracking page revises it as the parcel moves.

Distance is not the only thing that decides it. The route, the weather, the load on the network that week and the last leg to your door all matter, which is why two orders placed on the same afternoon can arrive on different days.

These are estimates from the courier, not guarantees. The clock starts from dispatch, not from the moment you place the order.

Shipping charges

Delivery is free on all prepaid and COD orders above ₹499.

For orders of ₹499 or below, a flat shipping charge of ₹49 applies. The charge is shown clearly at checkout before you pay, so there is nothing added afterwards.

Cash on Delivery

Cash on Delivery is available on most pin codes in India. Availability is decided by the courier serving your address, so the option appears at checkout only where it is supported.

Please choose Cash on Delivery only if you intend to accept the parcel. A COD order is packed, dispatched and carried to your door before anyone is paid, and a parcel refused at the door makes that whole journey a second time in reverse.

Please keep the exact amount ready. Some courier executives carry a card or UPI device, but this is at their discretion and we cannot promise it. If a COD order is refused at the door without reason, we may ask for prepayment on future orders from the same address.

Courier partners

Your order is handed to a courier that serves your pin code. The one assigned depends on your address, the weight of the parcel and the service available on that route.

We do not let you choose the courier at checkout. If you have a genuine constraint, such as a gated society that accepts only certain couriers, mention it in the order notes and we will try to accommodate it.

Tracking your order

Every dispatched order carries a tracking number. Use it on the courier's website, or write to us and we will check the status for you.

Tracking can take a while to begin updating after dispatch, and a page that has not moved since pickup is not by itself a sign that something has gone wrong. If it has not moved for a few days, write to us and we will chase the courier for a status.

Undeliverable addresses and failed attempts

Couriers make a limited number of delivery attempts, and how many varies by partner. Please make sure the phone number on the order is reachable, as the executive will usually call before arriving.

If the attempts fail, or the address is incomplete or incorrect, the parcel returns to us. For prepaid orders we refund the amount you paid, less any shipping charge you paid on the original order. We do not deduct anything beyond that. For COD orders, repeated refusals may affect COD eligibility on your number.

If you need to correct an address, tell us within a few hours of ordering and before dispatch. Once the parcel is with the courier, address changes are limited to what that courier permits.

Delays outside our control

Some things are genuinely beyond us. Heavy rain and flooding, transport strikes, local bandhs, festival load, road closures, and courier network disruptions all slow deliveries down.

In those situations we will keep you updated with whatever the courier tells us and we will not disappear on you. We cannot, however, offer compensation for delays caused by these events, and delivery estimates do not become binding commitments because of them.

Receiving your parcel

Please check the outer packaging before you accept the parcel. If the box is torn, crushed, wet or looks tampered with, refuse it and tell us the same day.

If you have already accepted the parcel, report any damage as soon as you can and within the 7-day window, as set out in our Return and Refund Policy. Photographs of the outer box, the shipping label and the bottle help us settle a claim, and an unboxing video helps most of all.