Return & Refund Policy

30-day first-order guarantee

Trying Beyond Wash for the first time? Use it for up to 30 days. If you are not happy with it, tell us and we will refund your first order. No questions asked, and you do not need to send the bottle back.

• Who it covers: your first order from www.beyondwash.in, once per customer and household.
• Time limit: within 30 days of the delivery date recorded by the courier.
• How to claim: WhatsApp +91 95377 66696 or email care@beyondwash.in with your order number and a photo of the bottle. A line on what did not work for you helps us improve, but it is optional.
• Refund: the amount you paid for that order, to your original payment method, or by bank transfer or UPI for COD orders. We initiate it within 7 working days of your request.

The guarantee does not cover repeat orders, orders from other sellers or marketplaces, or bulk and institutional orders.

The 7-day replacement window

You may raise a replacement request within 7 days of delivery. The delivery date recorded by the courier is the date we go by.

Requests raised after 7 days cannot be processed through this part of the policy. If something has genuinely gone wrong with a bottle after that period, still write to us. We will look at it on merit, though we cannot promise an outcome.

Change of mind and sealed bottles

Apart from the first-order guarantee above, we do not run a change-of-mind return route. The product is a purification spray meant to go on food, so an opened bottle cannot be resold or restocked in any responsible way, and a sealed one that has been out of our hands cannot be put back on the shelf either. If you are unsure which size suits your kitchen, ask us before you order.

Where we do ask for a bottle to come back to us, please do not tape, write on or courier the product back on your own. Wait for us to confirm the return and arrange the pickup or share the return address.

Damaged, leaking or wrong item received

If the bottle arrives broken, leaking, missing its cap or nozzle, or you have received a size or item you did not order, we will replace it, and refund you where a replacement is not possible. This applies whether the seal is intact or not.

Report it as soon as you can and within the 7-day window. Send clear photographs of the outer box, the shipping label and the product itself, and an unboxing video if you happen to have one.

The unboxing video is not a hurdle we put in your way, and your claim does not depend on it. It is simply the piece of evidence that settles a case fastest, because it shows what left us and what reached you without a back-and-forth over where the damage happened. Where there is no video, we assess the case on the photographs and on what you tell us.

Please keep the product and all packaging with you until the case is closed. Some claims require the courier to inspect or collect the item.

How to raise a request

WhatsApp or call +91 95377 66696, or write to care@beyondwash.in, between 10 am and 7 pm IST, Monday to Saturday.

Include your order number, the registered phone number or email, what went wrong, and the photographs or unboxing video where applicable. Sending everything in the first message saves a round of back-and-forth.

We acknowledge requests as quickly as we can and tell you the decision, along with the next steps, once we have your complete information. If we need something further from you, we will ask for all of it in one message rather than in a trickle.

Pickup and return shipping

For damaged, defective or wrong items, return shipping is on us. We will arrange a reverse pickup where the courier serves your pin code, or ask you to self-ship and reimburse the actual courier charge against a receipt.

You will never be asked to pay to send a bottle back to us. If we ask for a bottle to travel back, that journey is at our cost.

Please pack the return the way it arrived, with the bottle upright and cushioned. A bottle that leaks in transit because it was loosely packed cannot be accepted back.

How refunds are issued

Refunds arise under the first-order guarantee, where an order is cancelled before dispatch, where a parcel comes back to us undelivered, where we decline an order that has already been paid for, and where a damaged or wrong item cannot be replaced from stock. Once a claim is approved, we begin the refund.

Prepaid orders are refunded to the original payment method. The refund is initiated once it is approved, and the time it then takes to reflect depends on your bank or payment provider rather than on us.

COD orders are refunded by bank transfer or UPI. We will ask for the account holder name, account number and IFSC, or your UPI ID. Please share these only in reply to our email or on our customer care number, never with anyone else.

Where the fault is ours, the full amount you paid is refunded, including the ₹49 shipping charge if the order carried one. Where a parcel returns to us because it could not be delivered or was refused at the door, any shipping charge you paid is not refunded, and nothing beyond that is deducted.

Replacements

A replacement in the same size is the usual outcome of an approved damage claim. Replacements are subject to stock in the same size and variant, and where the one you ordered is not available we will tell you and refund instead.

Replacements are dispatched as soon as the claim is approved and stock is available, and they travel like a fresh order. There is no shipping charge on a replacement sent for a damaged or wrong item.

What we cannot take back

Outside the first-order guarantee: bottles that have been opened, used, or have a broken seal, unless the item was damaged in transit or was the wrong item.

Products damaged after delivery through misuse, spillage, decanting into another container, exposure to direct sunlight or storage against the instructions on the pack.

Requests raised after the applicable window, orders where the product is not in a condition to be identified as ours, free items or samples, and products bought from a seller other than www.beyondwash.in. For purchases made on another marketplace or from a retail counter, please follow that seller's return process.

Order cancellation

You may cancel an order at no cost any time before it is dispatched. Write to us or call with your order number, and we will confirm the cancellation in writing and begin the refund to the method you paid with.

Once the parcel is handed to the courier, the order cannot be cancelled. You may refuse delivery, in which case the parcel returns to us and a prepaid refund is processed. Any shipping charge you paid on the original order is not refunded, and we do not deduct anything beyond that.